As the user’s 1st port of call, the Service Desk is one of the most crucial components in delivering an IT service. When 85% of end-user requirements are resolved in one smooth experience and efficient root cause analysis and solutions are implemented; the perception of your IT service is positive and Service Desk support is a pain free process providing benefits across your entire business..
First impressions are critical! We develop positive relationships and perceptions of IT through providing a best in class service desk team, management and processes. A poor 1st and 2nd Line Service will hinder Service Delivery and perception of IT; we focus more spend, effort and attention to detail into our Service Delivery.
Our offering is flexible and can be delivered as a stand-alone package, as part of your own IT support organisation or in combination with any other service providers.
- Extensive remote support and management capabilities (80%+ remote fix)
- Highly skilled Service Desk engineers
- Experienced Third-party supplier interaction
- extensive Knowledge Management process
- Evolving 1st line Line of Business support – Always learning Service Desk to ensure we can address ever more at the first point of contact
The Radiatus Difference
- Access to Service Desk teams and named engineers for consistency of service
- An unrivaled focus on end user experience
- Multiple Help Desk contact mechanisms to suit your user’s needs.
- A commitment to industry leading First Contact Resolution (FCR) attainment
FIRST CONTACT RESOLUTION
AVERAGE RESPONSE TIME