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  • Opening Times: Mon - Fri 8.00 - 17:30
0845 527 6263 contact@radiatus.co.uk
London

Recovery Time Objective (RTO)

MANAGED IT SERVICES WITH LEADING FIRST CONTACT RESOLUTION

HELP DESK

As the user’s 1st port of call, the Service Desk is one of the most crucial components in delivering an IT service. When 85% of end-user requirements are resolved in one smooth experience and efficient root cause analysis and solutions are implemented; the perception of your IT service is positive and Service Desk support is a pain free process providing benefits across your entire business..

First impressions are critical! We develop positive relationships and perceptions of IT through providing a best in class service desk team, management and processes. A poor 1st and 2nd Line Service will hinder Service Delivery and perception of IT; we focus more spend, effort and attention to detail into our Service Delivery.

Our offering is flexible and can be delivered as a stand-alone package, as part of your own IT support organisation or in combination with any other service providers.

Service Features

  • Extensive remote support and management capabilities (80%+ remote fix)
  • Highly skilled Service Desk engineers
  • Experienced Third-party supplier interaction
  • extensive Knowledge Management process
  • Evolving 1st line Line of Business support – Always learning Service Desk to ensure we can address ever more at the first point of contact

The Radiatus Difference

    • Access to Service Desk teams and named engineers for consistency of service
    • An unrivaled focus on end user experience
    • Multiple Help Desk contact mechanisms to suit your user’s needs.
    • A commitment to industry leading First Contact Resolution (FCR) attainment
    Get In Touch
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    2hr

    SERVICE LEVEL

    24.7.365

    SERVICE DESK

    86%

    FIRST CONTACT RESOLUTION

    100%

    SERVICE FOCUSED

    8 Seconds

    AVERAGE RESPONSE TIME